$19.99/month
Affordable
Audio Excellence

Questions about SoundClub? Check out our FAQs to get answers.

Discover

SoundClub

  • Why SoundClub?

    We have a vision. Sennheiser wants to offer easy access to superior sound quality. SoundClub is a Sennheiser pilot program in California that allows you to test and discover the latest high quality headphones before you buy.

  • Where is SoundClub available?

    SoundClub is a pilot program currently only available in California.

  • How much do I pay for the headphones if I want to buy them?

    Every monthly membership fee of $ 19.99 counts as credit and will be deducted from the MSRP of the headphones. The MSRP, Manufacturer's Suggested Retail Price, is visible on the product page and visible in 'My Balance' in your account. You have an overview in ‘my account’ of the MSRP of your headphones, the credit you currently have and the final price to pay if you want to buy these headphones as a member of SoundClub.

  • I want to buy the headphones I love, how does it work?

    Log in and go to ‘my account’. You’ll get a subscription overview and the current price to pay for the headphones you currently have. When you want to buy these headphones, click on buy now and confirm. We charge that amount plus taxes on your credit card within 72 hours. After we successfully processed the payment, you’ll receive an email confirming the cancellation of your subscription and you’ll receive an invoice which is your receipt in case you ever need our 2 year warranty.

  • How does the warranty work after I bought the headphones?

    Your 2 year warranty period only starts at the moment you purchase your headphones. When there’s a defect within those 2 years, please create a service request online and follow the steps here: https://service.sennheiserusa.com

  • How do I get my headphones?

    We offer free shipping in California so you can have them delivered at your home. To make sure our headphones don't get lost, we do require a signature to receive the package, If you're from the Bay Area you can also pick up your headphones at our Sennheiser store in San Francisco’s Union Square.

  • How do I change headphones?

    You can change headphones by going to 'My Account' when logged in and by clicking on 'Change Subscription'. Follow the steps and select your new headphones. Use your return label to ship back your current pair of headphones. Please include all original cables, adapters, and accessories when returning your headphones. As soon as we've received your headphones, we'll ship out your new pair. You'll receive an email with a tracking number so you can keep an eye out for it.

  • How often can I exchange my headphones?

    You can exchange your headphones for a different model once per month.

  • Will I receive new or used headphones?

    At launch, subscribers will always receive new headphones. For sustainability reasons, we are looking into offering refurbished headphones in the future.

  • How do I cancel my membership?

    You may cancel your membership at any time by clicking Cancel on your account page. You will be asked to return the headphones by using the shipping label provided or in-person at our San Francisco store. Only when we receive your headphones, your membership will be cancelled and your automatic payments will stop.

  • What if the headphones are damaged or broken?

    All headphones are under manufacturer warranty for as long as you subscribe and will be repaired or replaced at no charge. Go to our contact page, fill in your details and describe the problem you’re experiencing. We’ll get in touch asap to help you fix the problem or to return the headphones to either repair or replace them. We trust you to keep care of our amazing headphones.

  • What happens if my headphones are lost or stolen?

    You will be charged the retail value of the headphones. If you would like to have an insurance option for loss or theft, let us know and we’ll look into it.

  • Can you help me pick the best headphones?

    Our Product Page recommends headphones based on your lifestyle.

  • Why is this not on Sennheiser.com?

    Because this pilot program is only in California, we created a separate website to able to iterate and change as fast as possible to whatever we find out.

  • Why don’t we offer all Sennheiser headphones?

    This pilot program is intended to let you experience optimal audio at a reasonable price. That is why we’re offering our premium headphones in a price range between $300-$500. If you are interested in receiving less expensive headphones for a lower monthly fee (or our higher priced audiophile headphones for a higher fee), please let us know and we’ll look into it.

  • Will other Sennheiser models be made available?

    Different models of Sennheiser headphones may be available through Sound Club depending on demand. Some brand new models will become available in the future, ensuring you always have the hottest headphone technology.

  • How long will it take to get my headphones if I select shipping?

    It takes between 2 to 5 business days. Once your product has shipped, you'll receive an email with a tracking number so you can keep an eye out for it.

Headphones

  • How does Active Noise Cancelling work?

    Noise cancelling headphones work by identifying the frequencies of noise outside the headphones and creating the exact opposite frequencies. The two sets of frequencies cancel each other out so the brain thinks that no noise is present. There will always be a very low "white noise" effect, considered to be silent because most people are used to having background noise present in everyday life. If your hearing is very attuned, you may be more aware of this "white noise" when there’s no music playing. However, whenaudio is present in the headphones, the "white noise" is completely covered over and usually not detected by the human ear. Please check out this video (http://www.youtube.com/watch?v=1EwkaRvIduw) which will show some of our Noise Cancelling models in action. The model shown may be different, but the concept is the same. NOTE: Noise cancelling is most effective for repetitive low level frequencies (like engine noise) but will not block higher level frequencies (like people talking) that exist in the same range as the music you are listening to.

  • What is NoiseGard™?

    Air and train travel can be particularly tiring, as passengers on board of a plane are often exposed to a continuous noise level of up to 80 dB/SPL. Sennheiser's patented NoiseGard™ technology makes travelling as relaxed as possible by letting you enjoy music in peace. The innovative NoiseGard™ system offers travelers a choice of three noise-cancelling profiles,each optimized for the different types of surrounding noise encountered while travelling.

  • What is the difference between “closed” and “open” ear cups?

    The most common “closed” headphone have a hard barrier between the outside world and the speaker in your headphones. This prevents outside noise from getting in, and your music from leaking out. The disadvantage is an extremely slight resonance as sound inside your headphones reflects off the hard back. An open headphones avoids adverse resonating effects in the ear cup, thus offering best possible sound reproduction with the utmost in transparency. The trade-off is that sound will leak out at high volumes while outside noise can more easily filter in.. Open or closed, all our headphones sound great!

  • Over ear headphones vs. on ear headphones?

    It really depends on personal preference. Over ear headphones reduce more ambient noise while on ear headphones are smaller and more portable. On ear headphones tend to be more comfortable for most people while over ear headphones usually sound better.

  • What does NFC™ Near Field Communication mean?

    Near-field communication (NFC) is a set of communication protocols that allows for faster Bluetooth pairing between Sennheiser headphones and your music-playing device.

  • What if my Bluetooth isn’t working?

    Most Sennheiser Bluetooth headphones utilize this A2DP profile as it allows for the best audio transmission to provide you with the best audio quality. If the device you are connecting to does not support A2DP, there may be connectivity issues. Most Bluetooth chipset manufacturers offer firmware updates to allow the A2DP profile to be utilized.

  • Can I listen to a TV with Bluetooth headphones?

    We only recommend Bluetooth headphones for TV watching if the latency of the transmission is sufficiently low, e.g. when transmitter/audio source and headphone both support aptX Low Latency or similar.